v1.0. Last updated: 23 June 2025
Welcome to Dreem! These Terms of Service ("Terms") govern access to and use of the Dreem platform and related services provided by Dreem.ai ApS ("Dreem"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
The Dreem platform and all related services (the “Services”) are provided solely for business, organizational or commercial purposes. Personal, household or consumer use of the Services is strictly prohibited.
Dreem provides a cloud-based platform for Product Information Management (PIM), Digital Asset Management (DAM), content-production workflows, and AI-powered automation. The Services are delivered via web browser and APIs.
| Term | Meaning |
|---|---|
"Account" |
The credentials and profile created to access the Services. |
"Affiliate" |
Any entity controlling, controlled by, or under common control with a party. |
"Customer Content" |
Any text, images, files, or data uploaded to the Services by Customer. |
"Customer" / "you" |
The legal entity or individual entering into these Terms with Dreem. |
"Fees" |
Subscription charges and any applicable taxes, as described on the Pricing Page or Order Form. |
"Order Form" |
An ordering document or online checkout identifying plan tier, term, and Fees. |
"Services" |
The Dreem platform, websites, APIs, and related offerings. |
"SLA" |
The Service Level Agreement available at https://dreem.ai/sla. |
Capitalised terms not defined here have the meanings set out elsewhere in these Terms.
To use certain features, Customer must create an Account and:
Dreem may suspend Accounts that violate these Terms or law or legal non-compliance.
Dreem offers Free, Starter, Team, Pro, and Enterprise plans (see https://dreem.ai/pricing). All plans may be subject to usage limits.
Refunds: All Fees are non-refundable except as required by law or an SLA credit.
Fees may increase on renewal.
Customer shall not:
Dreem may investigate and suspend Accounts for violations.
The parties’ data-processing terms are set out in Dreem’s Data Processing Addendum (DPA), which is hereby incorporated by reference whenever Dreem processes Customer Personal Data—regardless of subscription tier. A signed copy is available on request.
Dreem uses trusted sub-processors to deliver functionality, including providers of AI services such as OpenAI and Anthropic. While Dreem remains responsible for these sub-processors’ compliance, it is not liable for service disruptions caused solely by these third parties.
Dreem’s AI may suggest or apply edits in a controlled staging area. A user must approve changes before publication to external systems. See the Privacy Policy for details.
AI-System Transparency. Where the Services qualify as an “AI system” under Regulation (EU) 2025/XXXX of the European Parliament and of the Council (the “EU AI Act”), Dreem will maintain the transparency records and logs mandated by that Act and, upon Customer’s written request, make them available to the Customer to the extent required once the Act is in force.
Customer retains all intellectual-property rights in Customer Content.
Customer grants Dreem a worldwide, non-exclusive licence to host, process, and display Customer Content solely to provide the Services.
Customer grants Dreem a perpetual, royalty-free right to use feedback or suggestions without obligation or compensation.
Dreem will provide the Services with the availability level set out in the SLA (currently 99 % monthly uptime). In the event of conflict, the SLA prevails.
Downtime credits are Customer’s exclusive remedy.
Dreem integrates with third-party providers, including but not limited to OpenAI and Anthropic, to deliver certain AI-powered features. While Dreem makes commercially reasonable efforts to maintain integrations, we do not guarantee the availability, uptime, or performance of these external services. Downtime, service degradation, or errors attributable to third-party providers are not considered breaches of these Terms or the SLA. Dreem shall not be held liable for such interruptions, and their impact on the Services is outside Dreem’s direct control.
The Services are provided “as is”. To the maximum extent permitted by law:
Limitation of liability. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
DREEM'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS CLAUSE.
Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the terms above may not apply to you, and you may have additional rights. In that case, these Terms only limit our responsibilities to the maximum extent permissible in your country of residence.
Indemnity. If you are a business or organisation, to the extent permitted by law, you will indemnify and hold harmless us, our affiliates, and our personnel, from and against any costs, losses, liabilities, and expenses (including attorneys’ fees) from third party claims arising out of or relating to your use of the Services
Governing law (business use). Danish law will govern these Terms except for its conflicts of laws principles. All claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of Copenhagen and Content or any violation of these Terms.
Each party shall protect the other’s confidential information with reasonable care and use it only to perform under these Terms. Obligations survive 3 years after disclosure (trade secrets indefinitely).
Customer may cancel at any time.
Customer may request account deletion at any time. Upon account deletion, Dreem will delete per the Privacy Policy and DPA.
Dreem may terminate for material breach after 10 days’ notice if breach is not cured, or immediately for non-payment.
Force Majeure. Neither party is liable for delays or failure to perform due to causes beyond its reasonable control (including, but not limited to, natural disasters, internet outages, governmental actions, or labour disputes).
Customer shall not use the Services in violation of U.S. export laws or if listed on OFAC/EU sanctions lists.
Dreem may assign these Terms in connection with a merger, acquisition, or asset sale. Customer may not assign without Dreem’s written consent.
Survival. The following sections will continue in force after these Terms end or are terminated for any reason:
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms are governed by Danish law. Disputes follow: negotiation → mediation → Danish courts.
Dreem may update these Terms; We will post changes at least 30 days before they take effect and will email account owners for material amendments.
Dreem.ai ApS
Business registration number: 41956895
Nupark 43,
7500 Holstebro,
Denmark
legal@dreem.ai
| Version | Date | Key changes |
|---|---|---|
1.0 |
23 Jun 2025 |
Initial publication |
By using Dreem you agree to these Terms.